Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@theresetaisle.com with your order number and a photo of the item. Every return must be approved before you send anything back. Once it is approved, we will email you the correct return address along with instructions. The return address depends on which warehouse shipped your order, so please wait for it rather than sending the item anywhere on your own.

Return shipping is paid by the customer. The exception is an item that arrives damaged, defective, or wrong, and in those cases we cover the return cost.

Items sent back to us without an approved return will not be accepted.

You can always reach us with any return question at hello@theresetaisle.com.

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or not what you ordered, so that we can evaluate the issue and make it right. Send a photo along with your message. If the fault is ours, we cover the return shipping.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@theresetaisle.com.